Cancellation & Exchange Policy

1. Order Cancellation

• Process: Please contact customer support as soon as possible if you need to cancel your order.
• Cancellation Fee: A fee of 15% of the total order value or USD $50 (whichever is higher) will be deducted to cover payment transaction and handling costs.
• Time Limitation: Cancellation requests cannot be accepted once the order enters the processing phase, which typically begins within 12 hours of placement.

2. Exchange Policy

• Eligibility: Exchanges are permitted exclusively for items confirmed to have non-artificial defects upon arrival. Please inspect your parcel immediately upon delivery.
• Proof of Purchase: An official receipt or order confirmation is strictly required to process any exchange request.

3. Exchange Procedure

1. Initiate Request: Contact us via email with your order details and photos/videos of the defect.
2. Review & Instructions: Once verified and approved, our team will provide clear return shipping instructions.
3. Important Notice: Exchanges returned without prior written approval will be rejected.

4. Non-Eligible Reasons for Exchange

Exchanges will not be accepted under the following conditions:

• Change of mind or subjective personal preference.
• Minor color discrepancies resulting from studio lighting or individual screen displays.
• Incorrect sizing selections by the customer.
• Damage caused during self-adjustment (e.g., resizing watch bracelets using provided tools).

5. Refund Process for Exchanges

• Item Inspection: Returned items must pass standard quality inspection upon arrival.
• Refund Method: Any approved refund balance will be issued directly to your original payment method.
• Timeframe: Posting times vary depending on your bank or credit card provider's processing cycles.