Cancellation and Exchange Policy
Cancellation and Exchange Policy
Order Cancellation
- Process: We respectfully ask that you contact us at your earliest convenience if you wish to cancel your order.
- Cancellation Fee: A cancellation charge, including payment transaction and handling fees, will be 15% of the total order value or USD $50, whichever is higher.
- Limitation: Cancellation requests cannot be accepted if your order has already entered the processing phase, typically beginning within 12 hours after placement.
Exchange Policy
- Eligibility: Exchanges are permitted exclusively for products that are non-artificially defective upon arrival. Please inspect your parcel upon receipt.
- Documentation: A receipt or proof of purchase is required for processing your exchange.
How to Exchange
- Initiate Exchange: Please contact us via email for exchange requests.
- Approval Process: After reviewing your request, if approved, we will provide instructions for the exchange process.
- Important Note: Exchanges without prior approval cannot be accepted.
Non-Eligible Reasons for Exchange
- Change of mind.
- Disliking the product.
- Minor color differences.
- Size issues.
Additional Information
- Color Variation: Slight variations in color may occur due to lighting or monitor settings.
- Bracelet-Type Watches: We provide tools and instructions for bracelet size adjustment. However, we cannot accept exchanges for damages incurred during resizing.
Refund Process for Exchanges
- Inspection: Your item will be inspected upon receipt.
- Refund Method: In case of a refund during an exchange, it will be processed to your original payment method.
- Timeframe: The time to process a refund varies depending on your bank or credit card company.