Cancellation and Exchange Policy

Cancellation and Exchange Policy

Order Cancellation

  • Process: We respectfully ask that you contact us at your earliest convenience if you wish to cancel your order.
  • Cancellation Fee: A cancellation charge, including payment transaction and handling fees, will be 15% of the total order value or USD $50, whichever is higher.
  • Limitation: Cancellation requests cannot be accepted if your order has already entered the processing phase, typically beginning within 12 hours after placement.

Exchange Policy

  • Eligibility: Exchanges are permitted exclusively for products that are non-artificially defective upon arrival. Please inspect your parcel upon receipt.
  • Documentation: A receipt or proof of purchase is required for processing your exchange.

How to Exchange

  • Initiate Exchange: Please contact us via email for exchange requests.
  • Approval Process: After reviewing your request, if approved, we will provide instructions for the exchange process.
  • Important Note: Exchanges without prior approval cannot be accepted.

Non-Eligible Reasons for Exchange

  • Change of mind.
  • Disliking the product.
  • Minor color differences.
  • Size issues.

Additional Information

  • Color Variation: Slight variations in color may occur due to lighting or monitor settings.
  • Bracelet-Type Watches: We provide tools and instructions for bracelet size adjustment. However, we cannot accept exchanges for damages incurred during resizing.

Refund Process for Exchanges

  • Inspection: Your item will be inspected upon receipt.
  • Refund Method: In case of a refund during an exchange, it will be processed to your original payment method.
  • Timeframe: The time to process a refund varies depending on your bank or credit card company.